Carol Dye
2 Pinetrees Close
Copthorne Crawley
West Sussex RH10 3NX
Office+44 (0) 1342 ******
Mobile+44 (0) 7989 ******
Email carol@cdyeconsulting.com
BA Professional Qualification in Library and Information Studies
Profile
A dynamic, pragmatic, highly influential, energetic, patient and dynamic personality who is an expert in Project Management and Communications whilst dealing with all levels of Global Blue Chip Global organisations, within the Petroleum, Pharmaceutical, Finance and Public sectors, and in particular within Regulated and Compliant environments. A highly proficient Project Manager, Business Analyst, Records and Document Manager, Trainer, Presenter and Mentor.
Within the provision of services as a consultant or interim manager is the assurance that a quality service shall be initiated, implemented and delivered, whilst working closely with Senior Management, Stakeholders, Champions and End Users.
CORE SKILLS
Project Management, Content and Document Management, Communications Management, Global Networking and Team Building, Change and Relationship Management, Business Analysis, Regulatory Affairs and Compliance, Records Management, , User Acceptance and Protocol Testing, System Deployment and Implementation, Continuous Improvement, Professional Training, Mentoring and provision of Motivational methodology, Methodical and Meticulous, Subject Matter Expert - EDMS (Documentum), Subject Matter Expert - eRooms, Proof Reading, CTD concept (specific to Pharmaceutical) and Digital Dashboards.
LANGUAGES
Basic French, German and Spanish
TRAINING
- Prince 2 Project Management Methodology
- Documentum Functionality, Train the Trainer and Technical Fundamentals
- eRoom Advanced
- Professional Train the Trainer and Presenter
- Electronic Common Technical Document (eCTD)
- Submission Ready Component (SRC)
January to May 2008 CDye Consulting Ltd Takeda Pharmaceuticals
POSITION Consultant on Client Site
ROLE Project Manager
- Project Manager within IT Department, responsible for the management of the Outsource Management Department soft copy documentation migration to a Vendor Management Repository (Documentum) both in UK and USA
- Responsible for creation and update of UK and USA Migration Plan, whilst utilising and adhering to existing Project Management methodology and documentation
- Responsible for managing and driving the Outsource Management Department team in their review/analysis and input of existing soft and hard copy and advising on strategy and deadlines for various phases within project
- Responsible for communicating and updating Senior Management in UK and USA with regular progress reports
- Working closely with UK team and USA developers to implement a global fileplan which accommodated both UK and USA document types
- Responsible for maintaining and driving regular contact with developers in USA, regarding pilot test for migration and actual migration
- Responsible for ensuring all personnel in the UK department were fully trained in the Vendor Management Repository system functionality and best document management practices
May to December 2007 CDye Consulting Ltd Wyeth Europa Pharmaceuticals
POSITION Consultant on Client Site
ROLE Project Manager (Interim Role)
- Project Manager within the Global Product Conformance Project
- Responsible for validation and training documentation toolkit (Project Management documentation set) delivered to all global sites, whilst utilising and adhering to existing Project Management methodology and documentation
- Responsible for mentoring and presenting to all global sites and working with global Training Leads to ensure a firm understanding of the system and business processes to be implemented
- Responsible for Project Managing creation of all deployment documentation
- Responsible for working closely with third parties based in India regarding enhancements to system and ongoing support
- Responsible for supporting Senior Change Control and PDM System Owner Manager and acting as an interim replacement in his absence
January 2007 to May 2007 CDye Consulting Ltd OMV (Vienna)
POSITION Consultant on Client Site
Achievements
ROLE
- Working as a Consultant within the Information and Data Management team
- Provision of a Document Management strategy for eDMS/Documentum
- Provision of a Marketing, Communications and Training Plan
- Network with the business at global sites to evaluate requirements for upgrade of eDMS and continuous improvement for system and usage
December 2005 to December 2006 CDye Consulting Ltd Wyeth Europa
POSITION Principle Information Analyst/Manager (Interim Role)
Achievements
- As part of the Product Dossier Manager System (PDM) team we achieved the deployment of the system to all European Plants and Affiliates on target end June 2006. The adherence to project deadlines meant that Wyeth achieved the deadlines set by MHRA.
- As Senior Information Analyst I achieved notoriety and credit for the dissemination of the system and functionality to all users throughout European Plants and Affiliates.
- Praise was given for my achievement in organising and presenting successful workshops and training sessions. These sessions not only provided guidance and training in the system and It's functionality, but also advised on how the existing business processes and Marketing Authorisation Change Control would be controlled and improved.
ROLE
- Working as part of the Regulatory Compliance team and Training Lead for PDM (Product Dossier Manager system developed In House) - a system which retains all copies of Marketing Authorisation variations of dossiers linked from Documentum, and is maintained within the CTD format. Responsible for initiating and leading Workshops, presenting PDM training to Wyeth Europa, Plants and Affiliates throughout Europe - training to be provided for Viewer, Coordinator and Administrator
- Responsible for establishing and communicating on a regular basis with a network of core System Stakeholders throughout Europe, and all Regulatory Product Compliance Leads and Training Managers within European Affiliates and Plants
- Responsible for instigating and coordinating the training strategy and plan for Europe and communicating on a regular basis with all nominated personnel
- Responsible for managing the Relationship and Change throughout European Affiliates and Plants
- Responsible for maintaining regular contact with IS Director and all IS Site Leads at European Plants and Affiliates to ensure pc configurations are correct prior to deployment of training and that correct versions of associated software are in existence prior to delivery of training eg Adobe Acrobat. Also to ensure that all documentation is created within the correct section of CTD structure in Documentum and linked to identical structure within PDM.
- Responsible for reviewing and updating all training materials and communications and ensuring that the materials are correct and comply with the PDM system and Business Processes
- Responsible for ensuring a strategy and process exists for all current and future training materials and that US held SOPs and updates are delivered to Training Managers at Plants and Affiliates
- Responsibility as the PDM administrator, for adding, deleting and amending user profiles within the PDM system which are linked from Documentum (and supervising resources who do this on my behalf), and working closely with counterpart in US
- Responsible for analysing existing folder structures, working and communicating with the Plants and Affiliates to advise on enhancements and update all associated procedures and guidance notes
- Responsible for ensuring groups who must link documents from Documentum to PDM have a full understanding of the process and mentoring users who require additional training in both systems, both in person or by telecon and Webex demonstration
July to December 2005 CDye Consulting Ltd GSK - Glaxo Smithkline
POSITION Business Analyst/System Engineer Document Management Service Group
Achievements
- As part of the Document Management team I was able to bring previous lessons learned and system implementations to this role, thus saving time and money.
- Working closely with the Project Manager, my enthusiasm/optimism and energy were constantly praised, in what was a high pressure work environment, due to strict deadlines.
ROLE
- Reporting to Director of Document Management Service Group for the implementation of Documentum Webtop and eDocCompliance, on a global scale
- Responsible for creating documentation pertaining to the global project plan ie Service Acceptance Criteria, Business and User Requirements, Programming Standard etc
- Responsible for ensuring Change Control Plan in place and communications to the business provided and coordinated
- Working closely with the Business Transformation team to ensure Training Plan/Strategy was adhered to and both user and business requirements were captured and implemented
- Responsible for the creation of training materials and presentations pertaining to Documentum and eDoc Compliance
- Responsible for ensuring a quality service was delivered to the Business Units, by communicating regularly with UK and US teams and ensuring a full understanding of the integration between their business processes within Webtop and eDocCompliance
January to June 2005 CDye Consulting Ltd Wyeth Europa
POSITION EMEA Manager for Training and Communications (Interim Role)
Achievements
- As the sole member of the Documentum/EDMS implementation team in Europe I successfully established a network of high profile users throughout the European Plants and Affiliates (this was in interim role until the EDMS team was formed).
- A Database was created by myself which advised the US of all high level contacts/Training and IT Leads throughout European Plants and Affiliates, thus saving time, effort and money.
- My efforts to open the communications channels between HQ, Europe and US were constantly praised by the Director of Records Management in US.
ROLE
- Responsible for providing EDMS Training at all levels ie Consumer, Contributor and Train the Trainer
- Responsible for promoting good Records Management practices and supporting the testing and validation of the system
- Responsible for expanding the Plants and Affiliates usage of system via internal and global communications and presenting the additional, business critical functionality
- Responsible for the implementation of Security Models and train the trainer, the definitions of access control lists and groups (System Administration)
- Responsible for ensuring groups who are trained in EDMS have written SOPs to ensure sustainable processes, where no SOPs exist provide guidance and advice on content
- Prepare Readiness reviews for impending upgrade to Documentum Webtop
- Assisted in creation and implementation of a specific eRoom
August 2001 to November 2004 CDye Consulting Ltd BHP Billiton
POSITION Project Manager/Business Analyst - Team Lead Europe
Achievements
- In this role I superceded a pre existing implementation team, who had been disbanded. By utilising my communication skills I held numerous meetings with Senior Managers and gained credibility for ensuring future implementations would be performed in a structured way. Senior Managers and Team Leaders were also assured that previous implementations would be re addressed and corrected.
- Meet Greet lunchtime and morning sessions were held which raised my profile/credibility, the Implementation Team and the system.
- Previous implementations had been performed in a non structured way and no priority given to training requirements and materials, by placing greater emphasis on the training/presentations and overviews of system a pattern emerged that implementations lead by myself would be performed adhering to generic structured Project Management methodology principles.
- I became infamous throughout BHP Billiton as one of the best Mentors they had dealt with.
- Established the Global working between UK, US and Australia, the network had previously existed but disintegrated.
ROLE
- Global Implementation Team Lead based in London, reporting to the Applications and Information Manager
- Working as part of a Global Electronic Document Management System and eRoom Implementation Project, providing business analysis and advice to regional team leads prior to the implementation of the Management System
- The role encompassed devising a Communication Plan, throughout Assets and Resource Teams. The plan incorporated presenting, promoting and disseminating the benefits of EDMS and eRooms
- Solely responsible for devising a Training Plan for EDMS and eRooms. Also responsible for providing Consumer, Contributor and Train the Trainer sessions
- Responsible for meeting with Resource and Asset Teams, analysing the business and user requirements of current electronic storage systems and promoting the system both throughout UK and US
- Core part of the role was to supervise a team within the London office, providing a Business and User analysis and requirements specification to the Technical team. Devise a strategic plan for training throughout Europe, and the creation of a Security Model, per team, for both EDMS and eRooms Creation of Taxonomies/Fileplans per Asset or Resource Team requirements, which could be utilised on a regional and global basis. Responsible for devising an Implementation and Data Migration Plan
- Responsible for User Acceptance Testing, per Resource Team and Asset's requirements. Test Scripts devised per Asset or Team's requirements for system
- Responsible for the creation of guidelines, procedures and all training materials, for EDMS Desk Top Client, Web Client, eRooms. Documentation updated according to upgrade - for EDMS version 4 to 5 and eRooms version 5 to 7
- Conduct regular review and approval meetings with Senior Management (CEO Level) and Team Managers (Assets and Resources)
- Coordinate and host global teleconferences with counterparts and teams based in Houston, Melbourne and Perth. Advising of improvements for communications to the business and training methodology
- Establishment of Key User network achieved on a global basis, for both EDMS and eRoom
- Responsible for all project management and creation of eRooms. The role required support to all teams and assets throughout BHP Billiton, in the UK. Promotion of the Collaboration tool eRooms complemented the role of EDMS implementation
October 2000 to August 2001 BP Amoco (on behalf of SAIC Ltd)
POSITION Service Delivery Manager/Senior Documentum Administrator and Business Analyst
ROLE Service Delivery Manager/Business Analyst. Seconded by SAIC to provide and supervise Service Delivery, and analyse the structures of two major projects within the Business Unit Resource and advise of improvements/enhancements to the user base. Working closely with the Senior Business Consultant constantly reviewing the budgets dedicated to the Documentum implementation. As System Administrator for the largest docbase in BP I was responsible for managing all new users and groups and customising changes to the docbase by use of DQL. I also provided mentoring and advanced training to administrators and users. I was provided with training to develop web integration links between the BP Intranets and EDMS. Provided training and support to Business Units
October 1998 to October 2000 SAIC Ltd
POSITION Project Manager
ROLE Project managing a Virtual Library, which was viewable within the UK and USA, as part of the Bid Team. As the librarian I was responsible for collating and organising documentation, found on numerous servers and network drives, which formerly had no central repository. Eventually all documentation would be migrated to Documentum. I also provided an information service to all Industry Managers who were based throughout the UK. I was the Marketing representative, first point of contact with prospective clients and responsible for promoting the company via Presentations and marketing materials.
In the role of Proposal Coordinator, I project managed all prospective tendors. I would coordinate the contents and ensure tendors were correct, by Auditing and Proof Reading. It was my responsibility to ensure that all tendors reached their destinations within the deadlines.
October 1997 to October 1998 Halliburton Aberdeen
POSITION Business Analyst/Trainer
ROLE
- Providing appropriate advice in the design and implementation of Documentum EDMS98 which would cover 8 major projects within Halliburton, largest being TOTAL with user base of 700
- Responsible for reviewing existing taxonomies, and advising on improvements to structure, per business requirements
- Responsible for reviewing existing workflows related to business processes and engineering documents, and advising on improvements
- Service provided included analysis of documentation, advising appropriate classification structure for docbases, training users, 2nd level support, and Project Managing new implementations
- Core role was instigating regular contact with the clients both by telephone and in person and holding regular meetings with Senior Managers/Project Managers and Document Controllers, with regard to the requirements and progress of the projects
- Attended team/project meetings to discuss enhancements of the existing systems. And provide advice on best practices for amendments to classification structure and security models
- Focal point of contact for all new clients and coordination of all information pertaining to new users and accounts. Training sessions were established and held by myself on a twice weekly basis, two sessions per day. Training sessions were devised for general users at Basic level and Document Controllers at Advanced level
- No training material was in existence when I initially arrived, therefore another critical role was to instigate and implement the production of user manuals and associated training materials
June 1996 to October 1997 Pfizer Ltd Kent
POSITION Records Manager Animal Health Regulatory
ROLE
- Responsible for the Project Management of a structured system for the paper and electronic files relating to the Animal Health Regulatory Department, reporting to my line Manager - Director of Operations and also Director of the Animal Health Regulatory Department
- Responsible for the creation of a file structure for hard and electronic copy, which could be expanded and incorporated within the EDMS system
- I provided a comprehensive electronic and hard copy system which linked to appropriate web pages for Intranet access and transferral of all electronic records to Documentum, the Document Management system
- No Workflow Management existed within the department, therefore I processed and assessed the business processes prior to implementation
- Responsible for creation and establishment of the Standard Operating Procedures pertaining to the retrieval, storage and archival of all hard and electronic documents (specific to the Animal Health Regulatory Department)
- Responsible for creation and establishment of the procedures for use of the Information Centre, the facilities and borrowing hard copy materials
- I interacted with all levels of Pfizer personnel, in the UK and various company sites in the US and Europe. Also liaised on a regular basis with regulatory agencies both in the UK and Belgium
- I established a comprehensive Records Management structure in collaboration with the Scientists. But was also the focal point for information retrieval and dissemination, via the Internet
- Devised and implemented an Information Centre, within the Department, which allowed the Scientists to access Regulatory Databases and the Internet
September 1995 to May 1996 Elf Enterprise Caledonia Ltd Aberdeen
POSITION Business Analyst
ROLE Temporary Contract, as a member of the Records Management Department, reporting to Vice Presidents and initially assigned to the Non Operated Joint Ventures Department, for the purpose of devising logical systems of storage and retrieval of departmental documentation. I was responsible for devising new classification schemes, within this department. Subsequently I was transferred to the Reservoir Engineering/Drilling and Completion Department, whereby I supervised the reorganisation of their files and databases.
July 1994 to September 1995 Moray District Libraries
POSITION Area Librarian/Project Manager Elgin & Buckie
ROLE Area Librarian within Buckie Library/Art Gallery and Flexible Learning Centre (covering maternity leave) and reporting to Assistant Director of Leisure and Libraries. Buckie Library is amalgamated with a Museum and Flexible Learning Centre, allowing adults/children to use state of the art PCs. My role encompassed promoting the library service to schools, community and in particular the elderly. I was responsible for staff within the full time branches and several part time branches. I coordinated and managed all activities which included regular weekly visits by pre school and primary/secondary children to the libraries and monthly presentations by established authors. I was responsible for management of the budget dedicated to Buckie and surrounding Branch Libraries.
Additional Work Experience
Lloyds TSB Bank
Primary Teacher Training Moray District
Nurse Training Moray District
Associations
International Vocational Education and Training Association (IVETA)
Professional References available on request
http://www.linkedin.com/in/caroldye
